Frequently Asked Questions
Ordering & Your Account
Do I need a prescription to order glasses online? Yes, for corrective lenses you will need a valid prescription from an eye doctor.
Can I use my vision insurance with your website? We currently don’t accept vision insurance directly, but you can use your plan details to check coverage for your eyewear purchase.
How do I return or exchange my glasses? Our return policy is available on our returns page click here. Please note that some exclusions may apply.
How do I track my order? You will receive a shipping confirmation email with tracking information once your order is on its way.
Products & Lenses
What are the different types of lenses you offer? We offer a variety of lens options, including standard, scratch-resistant, anti-reflective, blue-light blocking, and transitions. You can find detailed descriptions of each lens type on our product pages.
What frame materials do you use? Our frames are crafted from high-quality materials such as acetate, TR90, and metal. Specific frame materials will be listed on each product page.
How do I choose the right size frame for my face? We provide size and fit guides to help you select the perfect frame. You can visit our stores and our team will assist you to see how different frames will look on your face.
Can I get my sunglasses with prescription lenses? Absolutely! Most of our sunglasses can be customized with your prescription.
Shipping & Customer Service
What are your shipping costs and timelines? Shipping costs and timelines vary depending on your location and chosen shipping method.
Do you offer international shipping? We are an international brand located in USA, we ship our products all around the world. But this website is particularly for Nepal only. Therefore, the products ordered from this website will be shipped inside Nepal only.
How do I contact customer service? You can reach our friendly customer service team by email at contact@gcgintl.com.np or by phone at +977 (1) 5313555. For more information, please visit our Contact Page.
Eye Care & Other
How often should I get my eyes checked? The American Academy of Ophthalmology recommends a comprehensive eye exam every two years for adults. More frequent exams may be needed depending on your individual risk factors.
Can I just use my old prescription to order new glasses? It’s recommended to have an up-to-date eye exam for the most accurate vision correction. Your prescription can change over time.
How do I care for my glasses? We recommend cleaning your glasses with a microfiber cloth and mild soap and water. Avoid using harsh chemicals or abrasive cleaners. Store your glasses in a hard case when not in use.
We hope this FAQ has been helpful! If you have any further questions, please don’t hesitate to reach out.